Zomato Recruitment 2023-24

Zomato, India's leading food delivery platform, is searching for bright minds like you to join our team as Customer Support Engineers in 2023-24. This is your chance to be at the heart of the foodie ecosystem, ensuring every mealtime experience is smooth, delicious, and delightful for our millions of users.

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Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media platforms.
• Investigate and troubleshoot issues related to orders, deliveries, payments, app functionality, and restaurant services.
• Provide clear and concise instructions and solutions to resolve customer concerns.
• Escalate complex issues to relevant teams while keeping customers informed and updated.
• Analyze customer feedback and data to identify areas for improvement in the food delivery experience.
• Develop and implement proactive measures to prevent recurring issues and enhance customer satisfaction.
• Collaborate with restaurants and delivery partners to address customer concerns and ensure smooth service delivery.
• Maintain accurate records of customer interactions and resolutions.

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Skills:

• Excellent communication and interpersonal skills with a genuine passion for helping people.
• Strong analytical and problem-solving skills with the ability to think creatively and find solutions.
• Patience, empathy, and a positive attitude to handle challenging customer situations.
• Proficiency in computer skills and ability to learn new technology platforms quickly.
• Strong attention to detail and a commitment to providing efficient and accurate support.
• Ability to work independently and as part of a team in a fast-paced environment.