Wipro Recruitment 2024

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Manager at Wipro. As a leading global information technology, consulting, and outsourcing company, we are dedicated to providing the best solutions and support to our customers. The ideal candidate for this role is someone who is passionate about providing exceptional customer service and has excellent leadership skills.

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Responsibilities:

1. Manage a team of customer service representatives and monitor their performance, providing guidance and support as needed.
2. Develop and implement customer service standards and ensure that they are consistently met by the team.
3. Resolve complex customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.

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Skills:

1. Excellent communication and interpersonal skills to effectively interact with customers and team members.
2. Strong leadership skills with the ability to motivate and guide a team towards achieving goals.
3. Problem-solving skills to address customer issues and find efficient solutions.