Wipro Job Vacancy Hiring Now

As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing technical assistance, addressing inquiries, and proactively resolving issues. You'll play a crucial role in building brand loyalty and driving customer satisfaction. This is an excellent opportunity for a motivated and results-oriented individual to launch a rewarding career in a fast-paced, global organization.

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Responsibilities:

Troubleshoot technical issues, diagnose problems, and provide clear and concise resolutions.
Research and escalate complex issues to the appropriate teams for timely resolution.
Maintain accurate records of customer interactions and ensure adherence to service level agreements (SLAs).
Proactively identify and suggest improvements to customer support processes.
Build rapport with customers, empathize with their concerns, and create a positive brand experience.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Ability to listen actively, understand customer needs, and provide solutions with clarity and empathy.
Strong problem-solving and analytical skills.
Proficiency in using computers and various software applications, including CRM systems.
Ability to work independently and as part of a team in a fast-paced environment.
Adaptability and willingness to learn new technologies and processes.

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