Wipro Job Vacancy Hiring Now

In this exciting role, you will play a pivotal role in building and maintaining positive customer relationships by providing exceptional service and support. You will be responsible for handling customer inquiries, resolving their issues efficiently and effectively, and ensuring their satisfaction.

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Responsibilities:

Respond to customer inquiries promptly and professionally through various channels (phone, email, chat)
Actively listen to customer concerns, understand their needs, and provide accurate and timely solutions
Work collaboratively with other teams to resolve complex customer issues and ensure seamless resolution
Proactively identify customer needs and recommend additional services or solutions
Maintain accurate customer records and document all interactions

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Skills:

Excellent communication and interpersonal skills, both written and verbal
Active listening skills and the ability to understand customer needs
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Proficient in using various customer service software tools

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