Position title
Wipro Job Vacancy - All India Jobs - Customer Success Associate Posts
Job Location
India
Remote work from: IND
Base Salary
USD22-USD33 Per hour
Qualifications
Graduate
Employment Type
Full-time
Description
Wipro Recruitment 2024
As a Customer Success Associate at Wipro, you will be the first point of contact for our valued customers, providing exceptional service and support across various channels. You'll play a crucial role in building positive brand experiences, resolving customer inquiries, and ensuring their satisfaction.
Wipro Careers
Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, chat, and social media.
- Accurately diagnose and troubleshoot customer issues, providing clear and concise solutions.
- Escalate complex issues to the appropriate team when necessary.
- Actively listen to customer concerns and feedback, demonstrating empathy and understanding.
- Proactively identify upselling and cross-selling opportunities to enhance customer experience and loyalty.
- Maintain accurate records of customer interactions and ensure adherence to data privacy regulations.
- Contribute to continuous improvement of customer service processes and procedures.
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Wipro Jobs Near Me
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in using computers and various software applications.
- Detail-oriented with a strong work ethic and commitment to quality.
- Adaptability to a fast-paced and dynamic environment.
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Hiring organization
Date posted
March 17, 2024
Valid through
August 31, 2024
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