Wipro Job Vacancy

As a Customer Care Agent at Wipro, you will be the first point of contact for our valued customers, providing exceptional service and support across various channels. You'll play a crucial role in building positive brand experiences, resolving customer inquiries, and ensuring their satisfaction.

Wipro Careers

Responsibilities:

Respond to customer inquiries promptly and professionally via phone, email, chat, and social media.
Accurately diagnose and troubleshoot customer issues, providing clear and concise solutions.
Escalate complex issues to the appropriate team when necessary.
Actively listen to customer concerns and feedback, demonstrating empathy and understanding.
Proactively identify upselling and cross-selling opportunities to enhance customer experience and loyalty.
Maintain accurate records of customer interactions and ensure adherence to data privacy regulations.
Contribute to continuous improvement of customer service processes and procedures.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Proficient in using computers and various software applications.
Detail-oriented with a strong work ethic and commitment to quality.
Adaptability to a fast-paced and dynamic environment.

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