VI Recruitment 2024

As a Customer Relationship Executive at VI, you'll be the friendly voice on the other end of the line, the ultimate problem-solver for phone woes, and the expert guide who unlocks a world of connectivity possibilities for every customer. From resolving billing issues and technical glitches to recommending the perfect plans and packages, you'll wear many hats, playing a crucial role in ensuring every VI customer experience is seamless, satisfying, and ultimately, delightful!

VI Careers

Responsibilities:

• Tech-savvy wizard: Diagnose and troubleshoot basic technical issues with mobile networks, apps, and services, ensuring smooth connectivity for every customer.
• Plan maestro: Navigate the diverse landscape of VI plans, packages, and value-added services, recommending the perfect fit for each customer's needs and budget.
• Billing alchemist: Demystify bills, explain charges, and resolve billing inquiries with patience and clarity, leaving customers feeling informed and empowered.
• Empathy champion: Actively listen to customer concerns, empathize with their situations, and provide prompt and efficient resolutions, turning frustrations into positive experiences.
• Communication ninja: Master the art of clear, concise, and customer-friendly communication, both written and verbal, building trust and rapport with diverse customer segments.
• Team player extraordinaire: Collaborate effectively with internal teams like technical support, billing, and marketing to ensure seamless customer service and continuous improvement of VI's offerings.

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Skills:

• Bachelor's degree or equivalent (preferred).
• Excellent communication and interpersonal skills, with the ability to actively listen, empathize, and build rapport with customers.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues effectively.
• Proficiency in English, both written and verbal, with the ability to communicate clearly and effectively across diverse customer segments.
• Basic understanding of mobile technology and telecommunication services is a plus.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• A genuine passion for customer service and a desire to create lasting positive experiences for every VI customer.