Vedantu Recruitment 2024

As a Customer Service Representative at Vedantu, you'll be the voice of support, the problem-solver, and the champion of student and parent experience. You'll handle a variety of inquiries and concerns, provide clear and accurate information, and ensure every interaction contributes to Vedantu's mission of making quality education accessible to all.

Vedantu Careers

Responsibilities:

• Communication Catalyst: Answer phone calls, emails, and chats from students and parents, actively listening and addressing their concerns effectively.
• Information Hub: Provide accurate and up-to-date information about Vedantu's courses, teachers, and learning platform.
• Resolution Champion: Proactively solve problems and navigate challenging situations, exceeding expectations and ensuring customer satisfaction.
• Feedback Facilitator: Gather feedback from students and parents, identifying areas for improvement and contributing to Vedantu's continuous growth.
• Team Player: Collaborate with other internal teams, including academics, sales, and operations, to ensure seamless customer experiences.

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Skills:

• High school diploma or equivalent qualification (freshers welcome!).
• Excellent communication and interpersonal skills, building rapport and cultivating trust with diverse audiences.
• Active listening skills and a customer-centric approach, focused on resolving concerns and exceeding expectations.
• Strong problem-solving skills and the ability to think critically and find creative solutions.
• Proficiency in written and verbal communication, with a clear and concise communication style.
• Computer literacy and familiarity with customer service software tools are preferred.