Unilever Recruitment 2024

As a Call Center Representative at Unilever, you'll be a true brand ambassador. You'll be the friendly voice on the other end of the line, answering customer inquiries, resolving concerns, and building positive relationships. This is a role for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in exceeding expectations.

Unilever Careers

Responsibilities:

• Answer incoming calls from customers regarding Unilever products and services.
• Effectively address customer inquiries related to billing, technical issues, product information, and general knowledge.
• Actively listen to customer concerns, empathize with their needs, and offer helpful solutions.
• De-escalate challenging situations with patience, diplomacy, and a positive attitude.
• Provide accurate and up-to-date information about Unilever products and promotions.
• Document customer interactions and accurately log call details.
• Strive to exceed customer expectations and build lasting brand loyalty.
• Contribute to a positive and supportive team environment.

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Skills:

• Excellent verbal and written communication skills.
• Active listening and problem-solving abilities.
• Strong empathy and emotional intelligence.
• Proficiency in using customer relationship management (CRM) systems.
• Time management and organizational skills.
• Ability to work independently and as part of a team.
• Computer literacy and proficiency in basic software applications.
• A passion for Unilever's brands and a commitment to delivering exceptional customer service.