Tech Mahindra Recruitment 2023-24

At Tech Mahindra, you'll be more than just a voice on the line; you'll be a trusted advisor and problem-solver, building lasting relationships with customers and ensuring their satisfaction. You'll play a crucial role in supporting Tech Mahindra's diverse clientele, handling a variety of inquiries and requests with a smile and a can-do attitude.

Tech Mahindra Careers

Responsibilities:

• Customer Care Maestro: Answer inbound calls from customers, providing accurate and timely information about Tech Mahindra's products and services.
• Problem-Solving Ace: Actively listen to customer concerns, troubleshoot issues efficiently, and find creative solutions to ensure their satisfaction.
• Relationship Architect: Build rapport with customers, understanding their needs and exceeding their expectations through personalized service.
• Communication Catalyst: Maintain clear and professional communication over the phone, ensuring effective information exchange and positive interactions.
• Tech-Savvy Hero: Utilize call center technology and internal databases to access customer information and resolve issues accurately.
• Data Dynamo: Monitor key performance indicators (KPIs) and call metrics, identifying areas for improvement and contributing to team success.

Tech Mahindra Jobs near me

Skills:

• Minimum Bachelor's degree in any discipline preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with diverse customers.
• Active listening skills and a genuine desire to understand and address customer concerns.
• Patience and a calm demeanor, with the ability to handle challenging situations gracefully.
• Problem-solving skills and a proactive approach to finding solutions.
• Proficiency in computer skills and ability to learn new call center technologies quickly.
• Strong time management and organizational skills to manage multiple calls and tasks efficiently.