TCS Recruitment 2024

As a CRM at TCS, you'll be the frontline ambassador, building and nurturing strong relationships with our global clients. You'll play a pivotal role in driving customer satisfaction, loyalty, and business growth through exceptional service and strategic relationship management.

TCS Careers

Responsibilities:

• Develop and implement comprehensive customer relationship strategies, ensuring client needs are proactively identified and addressed.
• Manage assigned client accounts, providing personalized support and guidance.
• Act as a trusted advisor, proactively identifying and offering solutions to meet client challenges and objectives.
• Negotiate and secure renewals and upselling opportunities, exceeding revenue targets.
• Communicate effectively with diverse stakeholders, both internally and externally.
• Analyze customer data and feedback to generate actionable insights for improving service and retention.
• Stay updated on industry trends and best practices in CRM.

TCS Jobs near me

Skills:

• Minimum Bachelor's degree in Business Administration, Marketing, Communication, or a related field.
• 3+ years of proven experience in customer relationship management, preferably within the IT or business services industry.
• Strong understanding of CRM methodologies and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse individuals.
• Proven ability to negotiate effectively and close deals.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in MS Office Suite and customer relationship management software (e.g., Salesforce, Hubspot).