Supervisors

Zomato, India's leading food delivery platform, is searching for passionate and driven individuals to join our team as Delivery Supervisors. In this exciting role, you'll be the face of Zomato for our valued customers, ensuring a seamless and delightful delivery experience. You'll play a crucial role in managing our delivery fleet, optimizing operations, and upholding the highest standards of service.

Zomato Careers

Responsibilities:

Lead and motivate a team of delivery personnel: Provide clear instructions, address concerns, and foster a positive and productive work environment.
Ensure timely and efficient deliveries: Monitor order progress, address delays proactively, and maintain smooth communication with riders and customers.
Maintain high quality standards: Conduct quality checks, ensure adherence to safety protocols, and escalate any potential issues promptly.
Represent Zomato with pride: Interact with customers professionally, address inquiries promptly, and actively seek feedback to improve the overall experience.
Data-driven decision making: Analyze reports, identify areas for improvement, and implement strategies to optimize delivery efficiency.

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Skills:

Leadership skills: Ability to motivate, inspire, and guide a team towards achieving common goals.
Excellent communication and interpersonal skills: Build strong relationships with delivery partners, restaurant staff, and customers, effectively conveying information and resolving issues.
Problem-solving and analytical skills: Identify and address operational challenges proactively, finding efficient solutions to maintain smooth deliveries.
Tech-savvy: Familiarity with mobile apps and basic computer skills.
Strong work ethic: Ability to work independently and as part of a team, demonstrating a commitment to deadlines and quality.

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