PhonePe Recruitment

We're looking for passionate and customer-centric individuals to join our vibrant Customer Service team. You'll be the first point of contact for our users, addressing their queries, resolving issues, and ensuring they have a smooth experience with the PhonePe app.

PhonePe Careers

Responsibilities:

• Provide prompt, courteous, and efficient customer service through phone, email, and chat channels.
• Actively listen to customer concerns, understand their needs, and offer clear and accurate resolutions.
• Troubleshoot technical issues and guide users through the PhonePe app functionalities.
• Maintain a positive and professional demeanor while adhering to service level agreements (SLAs).
• Stay updated on the latest PhonePe features, policies, and procedures.
• Document customer interactions and escalate complex issues when necessary.
• Contribute to a positive and collaborative team environment.

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Phonepe Jobs For Freshers

Skills and Qualifications:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to actively listen, understand customer concerns, and provide empathetic support.
• Strong problem-solving and analytical skills to resolve customer issues effectively.
• Proficiency in using computers and navigating various software programs.
• A positive and enthusiastic attitude with a commitment to continuous learning.
• Prior experience in customer service (a plus, but not mandatory).

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