Implementation Specialist

As an Implementation Specialist, you'll play a crucial role in bringing PhonePe's innovative payment solutions to life, empowering businesses and individuals across India. You'll be the bridge between PhonePe and our partners, ensuring smooth integrations and seamless user experiences. This is your chance to be at the forefront of a digital revolution, shaping the way people pay and get paid.

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Responsibilities:

• Onboard new partners: Understand partner needs, conduct technical assessments, and configure PhonePe solutions for seamless integration.
• Provide technical support: Assist partners with technical challenges, troubleshoot issues, and ensure optimal performance of PhonePe integrations.
• Train and educate partners: Deliver comprehensive training sessions on PhonePe tools and functionalities, empowering partners to maximize their success.
• Maintain documentation: Clearly document integration processes, technical specifications, and troubleshooting steps for future reference and knowledge sharing.
• Collaborate across teams: Work closely with sales, product, and engineering teams to ensure a smooth and successful implementation experience for partners.

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Skills:

• Technical expertise: Strong understanding of payment processing systems, APIs, and integration processes.
• Problem-solving skills: Ability to identify and resolve technical challenges efficiently and effectively.
• Communication skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Customer focus: Passion for exceeding partner expectations and delivering exceptional service.
• Team player: Ability to collaborate effectively with diverse teams and stakeholders.

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