Graduation, 12th Pass
Flipkart Opportunity For Freshers
As a Customer Care Associate at Flipkart, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a smooth and positive experience throughout their shopping journey. You will be responsible for handling a wide range of inquiries, resolving issues efficiently, and building strong relationships with customers.
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Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media
- Understand customer concerns, diagnose issues, and provide prompt and accurate solutions
- Research and provide information on Flipkart policies, products, and services
- Work collaboratively with internal teams to escalate complex issues and ensure timely resolution
- Maintain accurate records of customer interactions and document resolutions
- Contribute to a positive and professional customer service environment
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Skills:
- Excellent communication and interpersonal skills, both written and verbal
- Active listening skills and the ability to understand customer concerns effectively
- Strong problem-solving and analytical skills
- Ability to prioritize tasks, work independently, and meet deadlines
- Proficiency in computer applications, including MS Office suite and customer service software
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