Flipkart Opportunity For Freshers

We are seeking a dedicated and proactive Customer Success Associate to join our team at Flipkart. The ideal candidate will be a problem solver who is passionate about ensuring customer satisfaction and success.

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Responsibilities:

• Customer Support: Provide timely and effective support to customers, addressing and resolving queries and issues.
• Success Planning: Work with customers to establish critical goals and assist with the achievement of these goals.
• Communication: Maintain clear and effective communication with customers, ensuring that they are kept informed of issue resolution progress and product updates.
• Feedback Collection: Collect customer feedback and work with internal teams to ensure continuous product improvement.

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Skills:

• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving skills with the ability to handle customer issues effectively.
• Customer Service: Exceptional customer service skills with a customer-first approach.
• Technical Proficiency: Proficiency in using customer relationship management (CRM) software.

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