Flipkart Jobs Near Me

As a Customer Support Executive at Flipkart, you'll be the voice of Flipkart for our customers. You'll be responsible for providing exceptional customer service through various channels like email, chat, and phone.

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Responsibilities:

Actively listen to customer concerns and identify the root cause of the issue
Offer proactive solutions and ensure customer satisfaction with the resolution
Communicate clearly and effectively with customers using a friendly and professional tone
Maintain a positive and helpful attitude at all times
Work independently and as part of a team to achieve departmental goals
Adhere to company policies and procedures for customer service interactions

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Flipkart Careers

Skills and Qualifications:

Excellent written and verbal communication skills in English
Strong problem-solving and analytical skills
Ability to work independently and prioritize tasks effectively
Excellent time management and organizational skills
Proficient in computer skills, including using email, chat platforms, and CRM software
A passion for customer service and a desire to exceed expectations
While a relevant degree is a plus, it's not mandatory. We value enthusiastic and motivated individuals with a strong work ethic.