Flipkart Jobs For Freshers

As a Customer Service Trainee at Flipkart, you'll be at the heart of our customer experience, playing a vital role in ensuring our customers have a smooth and positive shopping journey. You'll be responsible for providing exceptional support through various channels, addressing customer inquiries, resolving issues, and exceeding expectations. This is a fantastic opportunity to gain valuable experience in the exciting world of e-commerce customer service, develop your communication skills, and contribute to Flipkart's success.

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Responsibilities:

Respond to customer inquiries promptly and professionally through various channels (email, chat, phone).
Assist customers with order-related issues, product information, returns, and refunds.
Troubleshoot technical problems and provide solutions to customer concerns.
Proactively identify and escalate complex issues to senior team members.
Maintain accurate records of customer interactions and ensure timely resolution.
Adhere to company policies and procedures while providing exceptional customer service.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Ability to listen actively, understand customer needs, and empathize with their concerns.
Problem-solving skills and the ability to think critically.
Strong attention to detail and accuracy.
Proactive and self-motivated with a positive attitude.
Adaptability and ability to learn new things quickly.
Proficiency in using computers and various software applications.

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