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As a Customer Success Coordinator at Flipkart, you'll be the first line of contact for our valued customers, ensuring their experience with our platform is seamless and delightful. You'll play a crucial role in building trust and loyalty, turning satisfied customers into brand advocates.

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Responsibilities:

• Handling customer inquiries via phone, email, and chat, providing prompt and accurate resolutions to their concerns.
• Investigating customer issues, identifying root causes, and escalating complex cases to senior team members.
• Proactively identifying and addressing customer needs, exceeding expectations and building strong relationships.
• Maintaining accurate records of customer interactions and case histories.
• Identifying opportunities for improvement in the customer experience and suggesting actionable recommendations.
• Contributing to a positive and supportive team environment.

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Skills:

• Excellent communication and interpersonal skills, with a focus on active listening and empathy.
• Strong problem-solving and analytical abilities, with the ability to think critically and find creative solutions.
• Proficient in written and verbal communication, ensuring clarity and professionalism in all interactions.
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.
• Strong computer skills, with proficiency in Microsoft Office Suite and CRM systems.
• Adaptable and eager to learn, with a willingness to embrace new technologies and processes.

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