Job Title: Sales Officer - Work From Home

Job Summary

We are seeking a highly motivated and results-driven Sales Officer to join our team at Flipkart, India’s leading e-commerce platform. As a Sales Officer, you will be responsible for driving sales growth, building strong customer relationships, and providing exceptional customer service from the comfort of your own home.

Key Responsibilities

Sales and Customer Acquisition

• Generate new business leads and convert them into sales opportunities to meet or exceed monthly sales targets
• Identify and pursue new business opportunities through cold calling, email marketing, and social media
• Build and maintain strong relationships with customers to ensure repeat business and positive word-of-mouth

Customer Service and Support

• Provide exceptional customer service through phone, email, and chat to resolve customer queries and concerns
• Respond to customer inquiries in a timely and professional manner to ensure high customer satisfaction
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Sales Strategy and Planning

• Develop and execute sales strategies to achieve monthly sales targets and grow the customer base
• Analyze sales data and market trends to identify opportunities for growth and improvement
• Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge

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Performance Management and Reporting

• Track and report sales performance metrics, including sales revenue, customer acquisition, and customer satisfaction
• Analyze sales data to identify areas for improvement and develop strategies to address them
• Provide regular sales reports and insights to management to inform business decisions

Requirements and Qualifications

Education and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field
• 1-2 years of sales experience in a B2C or B2B environment
• Proven track record of meeting or exceeding sales targets

Skills and Abilities

• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software

Work Environment

• Work from home setup with a reliable internet connection and a quiet workspace
• Ability to work in a fast-paced environment with multiple priorities and deadlines

What We Offer

• Competitive salary and performance-based incentives
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements and work-from-home options

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