E-kart Recruitment 2024

Ekart's Customer Service Trainee Program is designed to equip you with the skills and knowledge needed to excel in a fast-paced customer service environment. You'll receive comprehensive training on Ekart's processes, services, and technology, while gaining valuable hands-on experience in resolving customer inquiries and ensuring their satisfaction.

E-kart Careers

Responsibilities:

• Respond to customer inquiries through various channels (phone, email, chat) with promptness and courtesy.
• Investigate and resolve customer issues related to orders, deliveries, payments, and returns.
• Provide accurate and helpful information about Ekart's services and policies.
• Build and maintain positive relationships with customers, fostering trust and loyalty.
• Adhere to Ekart's quality standards and strive for continuous improvement.
• Contribute to a positive and collaborative team environment.

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Skills:

• Minimum Bachelor's degree (fresh graduates welcome!) or equivalent diploma in any discipline.
• Excellent communication and interpersonal skills, with the ability to actively listen and build rapport with diverse individuals.
• Strong problem-solving and analytical skills to quickly identify and address customer concerns.
• Proficiency in computer skills, including MS Office Suite and internet navigation.
• Ability to learn new concepts quickly and adapt to changing situations.
• Positive attitude and a genuine desire to help others.