Customer Service Specialist

As a Customer Service Specialist, you'll be the first line of contact for a wide range of customer inquiries and concerns. You'll wear many hats – problem solver, information guru, and friendly guide – all while upholding Zomato's commitment to exceptional customer service. You'll be at the heart of ensuring satisfied customers who keep coming back for more delicious experiences.

Zomato Careers

Responsibilities:

• Be the Champion: Respond to customer inquiries across various channels (phone, email, chat) with empathy, efficiency, and a positive attitude.
• Resolve Issues Smoothly: Investigate and troubleshoot customer concerns related to orders, deliveries, payments, and account management. Escalate complex issues when needed and follow up for resolution.
• Maintain the Good Vibes: Proactively identify and address customer feedback while ensuring a positive and friendly brand image.

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Skills:

• Communication Ninja: Excellent written and verbal communication skills with the ability to clearly explain complex issues in a friendly and professional manner.
• Tech-Savvy: Proficient in using computers and various software applications, including CRM systems and communication tools.
• Always Learning: A genuine passion for food and the food delivery industry, with a drive to stay updated on trends and technologies.
• Empathy is Key: The ability to understand and relate to diverse customer needs and perspectives, offering solutions with a smile.

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