Customer Service Specialist

PhonePe is India's leading digital payments platform, transforming the way people pay, shop, and invest. We're a passionate team driven by innovation and committed to providing a seamless and secure experience for our millions of users. As a Customer Service Specialist, you'll play a crucial role in upholding that commitment by being the first point of contact for our valued customers.

PhonePe Careers

Responsibilities:

• Be the voice of PhonePe: Answer customer queries promptly and accurately via various channels like phone, email, and chat.
• Become a problem-solver: Proactively identify and resolve customer issues, ensuring their satisfaction and timely resolution.
• Go the extra mile: Provide exceptional customer service, exceeding expectations and building lasting positive relationships.
• Stay informed: Keep abreast of PhonePe's latest features, policies, and procedures to provide accurate and up-to-date information.
• Contribute to continuous improvement: Analyze customer feedback and suggest solutions to enhance the overall customer experience.

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Skills:

• Excellent communication and interpersonal skills: You can clearly articulate information, build rapport with customers, and handle challenging situations calmly and professionally.
• Problem-solving and analytical skills: You can identify the root cause of issues, think critically, and propose effective solutions.
• Strong work ethic and a positive attitude: You're self-motivated, adaptable, and dedicated to providing exceptional service.
• Tech-savviness: You're comfortable using various digital tools and platforms.
• Ability to work in a fast-paced environment: You can prioritize tasks effectively and manage multiple requests simultaneously.

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