Customer Care Associate

This is an exciting opportunity for a recent graduate or someone with a few years of experience to launch a fulfilling career in customer service within a dynamic and growing industry. You'll play a vital role in resolving customer inquiries promptly and professionally, fostering positive brand perception, and contributing to Zomato's continued success.

Zomato Careers

Responsibilities:

- Respond to customer inquiries via phone, email, and chat, addressing their questions and concerns regarding Zomato orders, deliveries, restaurants, and account issues.
- Proactively identify customer needs and recommend solutions, ensuring a positive and efficient resolution.
- Track and escalate complex issues to the appropriate teams for further assistance.
- Maintain accurate records of customer interactions and provide feedback to improve Zomato's services.
- Stay updated on Zomato's policies, promotions, and restaurant offerings to provide informed customer support.

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Skills:

- Excellent communication and interpersonal skills, with the ability to build rapport and empathize with customers.
- Active listening skills to understand customer concerns effectively.
- Strong problem-solving skills and a commitment to finding solutions that exceed customer expectations.
- Proficiency in computer applications, including email, CRM software, and basic internet navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.
- A passion for food and a keen understanding of the online food delivery landscape (a plus).

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