Customer Care Associate

As a Customer Care Associate, you'll be the friendly face and helping hand for our valued BYJU'S families. You'll play a crucial role in ensuring their seamless learning journey by providing exceptional support, addressing their concerns promptly, and exceeding their expectations. You'll be the bridge between our amazing products and services, and the families who rely on them to nurture their child's love of learning.

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Responsibilities:

Become the Voice of BYJU'S: Answer customer calls and emails promptly, patiently, and professionally, addressing their inquiries, concerns, and feedback with empathy and understanding.
Be a Problem Solver: Troubleshoot technical issues, guide customers through product features, and offer solutions that leave them feeling satisfied and empowered.
Build Trust and Relationships: Foster positive relationships with customers by actively listening, providing clear and concise information, and exceeding their expectations at every interaction.
Stay Informed: Continuously learn about BYJU'S products and services, company policies, and industry trends to provide accurate and up-to-date information to customers.
Contribute to Team Success: Collaborate effectively with colleagues across different departments to ensure a smooth and efficient customer experience.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Positive and enthusiastic attitude with a passion for education and customer service.
Proficient in using computers and various software applications.
Adaptable and willing to learn new things quickly.

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