Customer Care Agent

In this exciting role, you'll be the first point of contact for Zomato's valued customers, ensuring a smooth and enjoyable dining experience. You'll address a wide range of inquiries, from order modifications and delivery issues to restaurant recommendations and account troubleshooting.

Zomato Careers

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Work collaboratively with restaurants and delivery partners to resolve customer issues efficiently.
Uphold Zomato's high standards for customer service by providing courteous, clear, and informative communication.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Ability to actively listen and empathize with customer concerns.
Strong problem-solving skills and a commitment to finding solutions.
Proficiency in using computers and various software applications.

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