Position title
Customer Care Agent - Job Vacancy Near Me - PhonePe Jobs Hiring For Freshers
Job Location
India
Remote work from: IND
Base Salary
USD10-USD19 Per hour
Qualifications
Graduate, 12th Pass
Employment Type
Full-time
Description
Customer Care Agent
PhonePe is India's leading digital payments platform, transforming the way people pay, recharge, invest, and manage their money. With a mission to make financial services accessible and inclusive for everyone, we're at the forefront of shaping the future of digital payments.
PhonePe Careers
Responsibilities:
- Respond to customer inquiries through various channels, including phone, email, and chat, with professionalism and empathy.
- Identify and troubleshoot customer issues related to payments, transactions, account management, and other PhonePe features.
- Resolve customer issues efficiently and effectively, adhering to established guidelines and timelines.
- Escalate complex issues to the appropriate team for further investigation and resolution.
- Proactively gather feedback from customers and identify areas for improvement in our products and services.
- Maintain accurate records of customer interactions and resolutions.
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Phonepe Jobs For Freshers
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to actively listen and understand customer concerns.
- Problem-solving skills and ability to think critically.
- Strong technical aptitude and ability to learn new technologies quickly.
- Customer-centric approach with a focus on building trust and rapport.
- Ability to work independently and as part of a team.
- Time management and organizational skills.
Tags:
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Hiring organization
Date posted
February 13, 2024
Valid through
August 31, 2024
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