Customer Care Agent

PhonePe is India's leading digital payments platform, transforming the way people pay, recharge, invest, and manage their money. With a mission to make financial services accessible and inclusive for everyone, we're at the forefront of shaping the future of digital payments.

PhonePe Careers

Responsibilities:

Respond to customer inquiries through various channels, including phone, email, and chat, with professionalism and empathy.
Identify and troubleshoot customer issues related to payments, transactions, account management, and other PhonePe features.
Resolve customer issues efficiently and effectively, adhering to established guidelines and timelines.
Escalate complex issues to the appropriate team for further investigation and resolution.
Proactively gather feedback from customers and identify areas for improvement in our products and services.
Maintain accurate records of customer interactions and resolutions.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Ability to actively listen and understand customer concerns.
Problem-solving skills and ability to think critically.
Strong technical aptitude and ability to learn new technologies quickly.
Customer-centric approach with a focus on building trust and rapport.
Ability to work independently and as part of a team.
Time management and organizational skills.

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