Client Service Specialist

BYJU'S is on a mission to make learning engaging and effective for students worldwide. We offer a comprehensive suite of personalized learning programs, powered by cutting-edge technology and delivered by passionate educators. As a Client Service Specialist, you'll play a crucial role in this mission by providing exceptional support to our customers, ensuring their satisfaction and helping them achieve their educational goals.

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Responsibilities:

Be the first point of contact for our customers, addressing their inquiries, concerns, and technical issues related to our learning programs and platforms.
Provide clear, concise, and accurate information to customers, demonstrating a deep understanding of our products and services.
Proactively identify and resolve customer issues, going the extra mile to ensure their satisfaction.
Build positive relationships with customers, fostering trust and loyalty towards BYJU'S.
Contribute to the continuous improvement of our customer service processes by providing valuable feedback and suggestions.

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Skills:

Exceptional communication and interpersonal skills: You can clearly articulate complex information, actively listen to customer concerns, and build rapport with people from diverse backgrounds.
Passion for education and a strong belief in the power of personalized learning.
Proficiency in using computers and familiarity with various software applications.
A problem-solving mindset and the ability to think critically.
Excellent time management and organizational skills.
Strong work ethic, positive attitude, and a willingness to learn and grow.

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