BPO Staff

Byju's is India's leading EdTech company, revolutionizing the way students learn through engaging and personalized learning experiences. We believe in empowering students with the knowledge and skills they need to thrive in the 21st century. As a BPO Staff (Education Consultant), you'll play a crucial role in supporting Byju's mission by directly interacting with students and parents.

Byjus Careers

Responsibilities:

Handle inbound and outbound calls, emails, and chats, addressing queries and concerns promptly and efficiently.
Provide accurate and clear information about Byju's products and services, guiding customers through the purchase and usage process.
Proactively identify and escalate complex issues to ensure timely resolution.
Build rapport with customers, fostering trust and positive brand perception.
Contribute to data entry and record-keeping tasks, maintaining accuracy and organization.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport and convey information clearly.
Active listening and problem-solving skills, effectively addressing customer concerns and finding solutions.
Strong typing and computer skills, proficient in using CRM and other relevant software.
Adaptability and flexibility, capable of handling diverse situations and learning new processes quickly.
Positive attitude and a strong work ethic, with a commitment to exceeding customer expectations.

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