Vivo Recruitment 2023-24

We are looking for passionate and customer-centric individuals to join our growing customer care team in [City, State]. As a Customer Care Associate, you will be the voice of Vivo, playing a vital role in ensuring our customers have a positive and seamless experience.

Vivo Careers

Responsibilities:

• Provide prompt and courteous service to customers through various channels, including phone, email, and chat.
• Effectively diagnose and troubleshoot technical issues with Vivo smartphones and devices.
• Possess a deep understanding of Vivo products and services to accurately answer customer inquiries and provide informed recommendations.
• Demonstrate active listening skills and empathy to understand customer concerns and resolve them efficiently.
• Build trust and rapport with customers to create a positive brand experience.
• Maintain accurate records of customer interactions and document resolutions effectively.
• Adhere to company policies and procedures to ensure consistent quality of service.

Vivo Jobs near me

Skills:

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical information to non-technical users.
• Strong problem-solving skills and the ability to think critically to resolve customer issues.
• Proficiency in using computers and customer relationship management (CRM) systems.
• A positive attitude and a genuine passion for helping others are essential.