Wipro Recruitment 2024

In this exciting role, you'll be the voice of Wipro, interacting directly with our valued customers and building lasting relationships. You'll become a skilled problem-solver, actively listening to inquiries, troubleshooting issues, and providing exceptional service that leaves a positive impression. This is your chance to gain valuable industry experience, hone your communication skills, and become a key player in driving customer satisfaction.

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Responsibilities:

• Respond to customer inquiries across various channels, including phone, email, and chat.
• Effectively understand and analyze customer needs, providing accurate and timely resolutions.
• Identify and escalate complex issues to ensure proper resolution.
• Document all customer interactions and maintain accurate records.
• Contribute to continuous improvement efforts by providing feedback and participating in training programs.

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Skills:

• Bachelor's degree in any relevant field (freshers welcome).
• Excellent communication and interpersonal skills, with a talent for active listening and building rapport.
• Problem-solving abilities and a strong focus on customer satisfaction.
• Proficiency in computer applications, including MS Office Suite.
• Strong written and verbal communication skills in English.
• Ability to work independently and as part of a team.