Position title
TCS Recruitment 2024 - Latest Job Notification - Customer Relationship Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD19,400-USD28,500 Per month
Qualifications
Graduate
Employment Type
Full-time
Description
TCS Recruitment 2024
As a CRM at TCS, you'll be the frontline ambassador, building and nurturing strong relationships with our global clients. You'll play a pivotal role in driving customer satisfaction, loyalty, and business growth through exceptional service and strategic relationship management.
TCS Careers
Responsibilities:
- Develop and implement comprehensive customer relationship strategies, ensuring client needs are proactively identified and addressed.
- Manage assigned client accounts, providing personalized support and guidance.
- Act as a trusted advisor, proactively identifying and offering solutions to meet client challenges and objectives.
- Negotiate and secure renewals and upselling opportunities, exceeding revenue targets.
- Communicate effectively with diverse stakeholders, both internally and externally.
- Analyze customer data and feedback to generate actionable insights for improving service and retention.
- Stay updated on industry trends and best practices in CRM.
TCS Jobs near me
Skills:
- Minimum Bachelor's degree in Business Administration, Marketing, Communication, or a related field.
- 3+ years of proven experience in customer relationship management, preferably within the IT or business services industry.
- Strong understanding of CRM methodologies and best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse individuals.
- Proven ability to negotiate effectively and close deals.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in MS Office Suite and customer relationship management software (e.g., Salesforce, Hubspot).
Hiring organization
Date posted
January 10, 2024
Valid through
August 31, 2024
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