Position title
PhonePe Careers - Jobs - Jobs Near Me - Customer Service
Job Location
India
Remote work from: IN
Base Salary
USD11-USD22 Per hour
Qualifications
12th Pass, Graduate
Employment Type
Full-time
Description
PhonePe Recruitment
We're looking for passionate and customer-centric individuals to join our vibrant Customer Service team. You'll be the first point of contact for our users, addressing their queries, resolving issues, and ensuring they have a smooth experience with the PhonePe app.
PhonePe Careers
Responsibilities:
- Provide prompt, courteous, and efficient customer service through phone, email, and chat channels.
- Actively listen to customer concerns, understand their needs, and offer clear and accurate resolutions.
- Troubleshoot technical issues and guide users through the PhonePe app functionalities.
- Maintain a positive and professional demeanor while adhering to service level agreements (SLAs).
- Stay updated on the latest PhonePe features, policies, and procedures.
- Document customer interactions and escalate complex issues when necessary.
- Contribute to a positive and collaborative team environment.
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Phonepe Jobs For Freshers
Skills and Qualifications:
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to actively listen, understand customer concerns, and provide empathetic support.
- Strong problem-solving and analytical skills to resolve customer issues effectively.
- Proficiency in using computers and navigating various software programs.
- A positive and enthusiastic attitude with a commitment to continuous learning.
- Prior experience in customer service (a plus, but not mandatory).
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Hiring organization
Date posted
April 8, 2024
Valid through
December 31, 2024
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