Wipro Recruitment 2024

Wipro is looking for passionate and articulate individuals to join our growing Customer Service team! As a Customer Service Representative (CSR), you will be the first point of contact for our valued clients.

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Responsibilities:

• Respond to customer inquiries and requests through phone, email, and chat in a timely and professional manner.
• Troubleshoot customer issues and identify solutions, aiming for first-call resolution whenever possible.
• Document customer interactions accurately and maintain detailed records for future reference.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Active listening skills to understand customer needs and concerns.
• Problem-solving skills to identify and implement solutions effectively.
• Proficient in computer skills, including Microsoft Office Suite and relevant customer service software.

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