Customer Officer

We are seeking a motivated and enthusiastic Customer Officer to join our growing team. In this role, you will play a pivotal role in building and maintaining positive relationships with our valued customers. You will be responsible for handling customer inquiries, resolving issues efficiently, and exceeding expectations at every touchpoint.

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Responsibilities:

Respond to customer inquiries promptly and professionally through various channels (phone, email, chat, etc.)
Proactively identify customer needs and provide solutions that exceed their expectations
Research and address customer concerns with accuracy and efficiency
Maintain detailed records of customer interactions and ensure accurate documentation
Adhere to company policies and procedures while providing exceptional service
Contribute to a positive and collaborative work environment

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Skills:

Communication Ninja: Excellent written and verbal communication skills with the ability to clearly explain complex issues in a friendly and professional manner.
Tech-Savvy: Proficient in using computers and various software applications, including CRM systems and communication tools.
Always Learning: A genuine passion for food and the food delivery industry, with a drive to stay updated on trends and technologies.
Empathy is Key: The ability to understand and relate to diverse customer needs and perspectives, offering solutions with a smile.

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