Flipkart Opportunity For Freshers

As a Customer Care Associate at Flipkart, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a smooth and positive experience throughout their shopping journey. You will be responsible for handling a wide range of inquiries, resolving issues efficiently, and building strong relationships with customers.

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Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media
• Understand customer concerns, diagnose issues, and provide prompt and accurate solutions
• Research and provide information on Flipkart policies, products, and services
• Work collaboratively with internal teams to escalate complex issues and ensure timely resolution
• Maintain accurate records of customer interactions and document resolutions
• Contribute to a positive and professional customer service environment

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Flipkart Careers

Skills:

• Excellent communication and interpersonal skills, both written and verbal
• Active listening skills and the ability to understand customer concerns effectively
• Strong problem-solving and analytical skills
• Ability to prioritize tasks, work independently, and meet deadlines
• Proficiency in computer applications, including MS Office suite and customer service software

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