Flipkart Recruitment 2024

As a Customer Support Analyst at Flipkart, you'll be on the frontlines of our customer care team. You'll handle inquiries through various channels (calls, emails, chats) and work tirelessly to resolve customer issues, answer questions, and provide exceptional service.

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Responsibilities:

• Address customer inquiries related to orders, deliveries, returns, refunds, account issues, and other product/service concerns.
• Actively listen to customer concerns, empathize with their situations, and provide accurate and timely resolution.
• Identify and escalate complex issues to relevant teams for further investigation and resolution.
• Maintain accurate records of customer interactions and document solutions for future reference.
• Work on improving processes and training materials to enhance customer experience.
• Analyze customer feedback and trends to identify areas for improvement and provide valuable insights to management.

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Skills:

• Bachelor's degree in any discipline (freshers welcome!).
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Strong problem-solving and analytical skills to identify and resolve customer issues effectively.
• Active listening and empathy to understand customer concerns and respond with compassion.
• Proficiency in written and spoken English is a must. Hindi proficiency is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong computer skills and proficiency in relevant software applications.
• Customer service experience is a plus, but not mandatory.