Byjus Recruitment 2024

As a Concierge at Byju's, you will play a crucial role in providing exceptional customer service to our valued students and their families. You will be the first point of contact for a wide range of inquiries, ensuring a smooth and positive experience throughout their learning journey with Byju's.

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Responsibilities:

• Respond to inquiries from students and families via phone, email, and chat, addressing their concerns and questions promptly and efficiently.
• Provide comprehensive information about Byju's courses, programs, and learning platforms.
• Assist students with technical issues and troubleshoot any problems they may encounter while using Byju's platforms.
• Offer personalized guidance and support to students, understanding their individual needs and learning styles.
• Proactively follow up with students, ensuring their satisfaction and engagement with Byju's services.
• Document interactions and maintain accurate records of all inquiries and resolutions.
• Stay updated on Byju's latest offerings and educational trends.
• Contribute to a positive and welcoming environment for all students and families.

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Skills:

• Bachelor's degree in any relevant field (e.g., Education, Communication, Customer Service) is preferred.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills, with the ability to build rapport with people of all ages and backgrounds.
• Strong active listening skills to understand customer needs and concerns accurately.
• Problem-solving skills to identify and resolve issues promptly and effectively.
• Proficiency in written and verbal communication, including grammar and punctuation.
• Ability to multitask and manage multiple priorities simultaneously.
• Positive attitude, patience, and a genuine desire to help others.
• Familiarity with the education sector and Byju's offerings is a plus.