Customer Service Manager

We are seeking a dedicated and experienced individual to join our team as a Customer Service Manager. The ideal candidate will be a team player with excellent leadership skills and a passion for providing top-notch customer service.

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Responsibilities:

Team Management: You will manage the customer service team, ensuring they provide excellent service to our customers.
Training and Development: You will train new team members and provide ongoing training to existing staff to ensure they are up-to-date with our products and services.
Issue Resolution: You will handle escalated customer issues, ensuring they are resolved in a timely and satisfactory manner.
Performance Monitoring: You will monitor team performance, prepare reports, and suggest improvements.

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Skills:

Leadership: Proven leadership skills with the ability to motivate and guide a team.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Ability to diagnose and resolve customer issues.

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