Customer Care Agent

As a Customer Care Agent, you will be responsible for providing excellent customer service, resolving customer issues, and maintaining high customer satisfaction.

PhonePe Careers

Responsibilities:

• Answer incoming calls and respond to customer’s emails.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Document all call information according to standard operating procedures.

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Skills:

• Excellent communication and problem-solving skills.
• Ability to handle stressful situations and remain calm.
• Good listening and customer service skills.
• Basic computer skills and knowledge of customer service software.
• Ability to multitask and manage time effectively.

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