Position title
Customer Service Specialist - Job Card - PhonePe Jobs Hiring For Freshers
Job Location
India
Remote work from: IND
Base Salary
USD12-USD21 Per hour
Qualifications
Graduate, 12th Pass
Employment Type
Full-time
Description
Customer Service Specialist
PhonePe is India's leading digital payments platform, transforming the way people pay, shop, and invest. We're a passionate team driven by innovation and committed to providing a seamless and secure experience for our millions of users. As a Customer Service Specialist, you'll play a crucial role in upholding that commitment by being the first point of contact for our valued customers.
PhonePe Careers
Responsibilities:
- Be the voice of PhonePe: Answer customer queries promptly and accurately via various channels like phone, email, and chat.
- Become a problem-solver: Proactively identify and resolve customer issues, ensuring their satisfaction and timely resolution.
- Go the extra mile: Provide exceptional customer service, exceeding expectations and building lasting positive relationships.
- Stay informed: Keep abreast of PhonePe's latest features, policies, and procedures to provide accurate and up-to-date information.
- Contribute to continuous improvement: Analyze customer feedback and suggest solutions to enhance the overall customer experience.
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Phonepe Jobs For Freshers
Skills:
- Excellent communication and interpersonal skills: You can clearly articulate information, build rapport with customers, and handle challenging situations calmly and professionally.
- Problem-solving and analytical skills: You can identify the root cause of issues, think critically, and propose effective solutions.
- Strong work ethic and a positive attitude: You're self-motivated, adaptable, and dedicated to providing exceptional service.
- Tech-savviness: You're comfortable using various digital tools and platforms.
- Ability to work in a fast-paced environment: You can prioritize tasks effectively and manage multiple requests simultaneously.
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Hiring organization
Date posted
February 7, 2024
Valid through
August 31, 2024
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