Customer Care Associate

As a Customer Care Associate at BYJU'S, you will be the frontline ambassador for our brand, interacting with students, parents, and educators. You will play a crucial role in ensuring their satisfaction with our products and services, providing exceptional support and guidance throughout their learning journey.

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Responsibilities:

Be a knowledgeable expert: Gain a deep understanding of BYJU'S products and services, including our learning apps, tablets, and personalized learning programs.
Become a trusted advisor: Actively listen to customer concerns, troubleshoot technical issues, and provide clear and concise solutions.
Build meaningful relationships: Foster positive connections with customers, empathize with their needs, and exceed their expectations.
Contribute to continuous improvement: Analyze customer feedback to identify areas for improvement and suggest solutions to enhance the overall customer experience.

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Skills:

Excellent communication skills: Both written and verbal, with the ability to clearly explain complex concepts in a friendly and approachable manner.
Active listening: Pay close attention to customer concerns and ask clarifying questions to fully understand their needs.
Problem-solving: Find creative solutions to customer issues, ensuring their satisfaction and building trust.
Empathy and patience: Build rapport with customers from diverse backgrounds, showing understanding and respect for their concerns.
Tech-savvy: Comfortable using various technologies and applications relevant to the role.
Teamwork and collaboration: Work effectively with colleagues from different departments to achieve shared goals.

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