Call Center Representative

As a Call Center Representative at JWS Steel, you'll play a pivotal role in providing exceptional customer service, building relationships, and ensuring a smooth experience for every caller. You'll be the first point of contact for our valued customers, offering support, addressing inquiries, and resolving issues with promptness and professionalism.

JWS Steel Careers

Responsibilities:

Answer incoming calls efficiently and courteously, understanding customer needs and concerns.
Provide accurate and timely information about our products, services, and policies.
Troubleshoot customer issues and offer effective solutions, escalating complex matters when necessary.
Process orders, update account information, and handle other administrative tasks with accuracy.
Build rapport with customers, fostering positive relationships and exceeding expectations.
Contribute to a positive and collaborative team environment.

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Skills:

Excellent communication and interpersonal skills, with the ability to listen actively and empathize.
Clear and concise written and verbal communication, with a professional and friendly demeanor.
Problem-solving skills and the ability to think critically to find solutions.
Proficiency in using computers and various software applications, including CRM systems.
A strong work ethic, a positive attitude, and a willingness to learn and grow.

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