Position title
Quality Control Coordinator - Fast Job Search - Vacancy Hiring in Zomato
Job Location
India
Remote work from: IND
Base Salary
USD12-USD22 Per hour
Qualifications
Graduate, 12th
Employment Type
Full-time
Description
Quality Control Coordinator
As a Quality Control Coordinator, you'll be the frontline champion of quality at Zomato. You'll work closely with restaurants and delivery partners to ensure that every meal delivered reflects our commitment to exceptional customer satisfaction. Through meticulous checks and proactive measures, you'll be instrumental in maintaining the food safety, hygiene, and overall quality of orders, creating a seamless and delightful experience for every Zomato user.
Zomato Careers
Responsibilities:
- Conduct food quality inspections at partner restaurants, evaluating hygiene, storage, and preparation practices.
- Verify order accuracy and completeness, ensuring all items and specifications are met.
- Implement and monitor quality control procedures for food packaging, handling, and transportation.
- Investigate customer complaints related to food quality and hygiene, resolving issues efficiently and collaboratively.
- Maintain comprehensive records of quality checks and inspections, identifying and reporting potential areas for improvement.
- Train and educate restaurant staff and delivery partners on Zomato's food safety and quality standards.
- Collaborate with internal teams (Quality Assurance, Operations, Customer Support) to drive continuous improvement in food safety and quality control processes.
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Skills:
- Excellent communication and interpersonal skills, adept at building rapport with restaurant staff and delivery partners.
- Keen eye for detail and a strong commitment to maintaining high quality standards.
- Analytical and problem-solving skills to identify and address food quality issues effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using digital tools and technology for data entry, reporting, and communication.
- Bachelor's degree in Food Science, Hospitality Management, or a related field preferred.
- Minimum 1 year of experience in quality control or related field (freshers with exceptional academic qualifications will be considered).
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Hiring organization
Date posted
January 31, 2024
Valid through
August 31, 2024
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