Graduate, 12th
Customer Care Agent
As a Customer Care Agent at Byju's, you'll be the voice of our company, directly impacting the lives of students and their families. You'll play a crucial role in providing outstanding support, answer questions, and resolve concerns with empathy and professionalism.
Byjus Careers
Responsibilities:
- Be the voice of Byju's: Answer and resolve student and parent inquiries via phone, email, and chat with accuracy and efficiency.
- Build trust and relationships: Actively listen, understand customer needs, and go the extra mile to provide exceptional service.
- Problem-solving champion: Effectively troubleshoot technical issues, address billing concerns, and guide customers towards optimal solutions.
- Knowledge keeper: Stay updated on Byju's products and services to provide accurate and timely information.
- Data champion: Maintain detailed records of interactions and contribute to ongoing data analysis and improvement initiatives.
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Skills:
- Excellent communication and interpersonal skills, with a focus on active listening and clear articulation.
- Strong problem-solving skills and ability to think critically under pressure.
- Proficiency in written and verbal English, with additional language skills a plus.
- Computer literacy and familiarity with CRM systems preferred.
- Positive attitude, with a passion for education and customer service.
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