Apollo Hospitals Recruitment 2024

As our Customer Relationship Executive, you'll be the frontline in building positive patient relationships and ensuring their journey at Apollo Hospitals is seamless and supportive. From addressing patient inquiries and concerns to providing pre- and post-treatment information and guidance, you'll wear many hats, becoming the voice of care and compassion, and a vital ambassador for Apollo Hospitals' commitment to exceptional patient care.

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Responsibilities:

• Serve as the first point of contact for patients and their families, handling inquiries related to appointments, treatments, billing, and other hospital services.
• Actively listen to patient concerns and provide empathetic support, addressing their queries with accurate and timely information.
• Guide patients through the pre- and post-treatment process, explaining procedures, answering questions, and addressing anxieties.
• Collect and document patient feedback, identifying areas for improvement and ensuring patient satisfaction.
• Assist with appointment scheduling, insurance verification, and other administrative tasks to streamline the patient experience.
• Build positive relationships with patients, their families, and other healthcare professionals to foster a collaborative and supportive environment.
• Stay up-to-date on hospital policies, procedures, and treatment options to provide accurate and reliable information to patients.

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Skills:

• Minimum Bachelor's degree in Healthcare Administration, Communication, or a related field (experience in customer service or healthcare is a plus!).
• Excellent communication and interpersonal skills, adept at building rapport and trust with diverse patients and their families.
• Active listening and problem-solving skills, able to understand patient concerns and provide effective solutions.
• Strong organizational and time management skills, able to handle multiple tasks efficiently in a fast-paced environment.
• Empathy and compassion, with a genuine desire to provide exceptional patient care and support.
• Proficiency in computer applications and familiarity with hospital management systems is a plus.
• The ability to work independently and as part of a team in a collaborative environment.