Position title
Zomato Recruitment 2023-24 - All Job For You - Customer Support Engineer Post
Job Location
India
Remote work from: IND




Base Salary
USD11,500-USD19,700 Per month
Qualifications

12th/ Graduate

Employment Type
Full-time





Description

Zomato Recruitment 2023-24

Zomato, India's leading food delivery platform, is searching for bright minds like you to join our team as Customer Support Engineers in 2023-24. This is your chance to be at the heart of the foodie ecosystem, ensuring every mealtime experience is smooth, delicious, and delightful for our millions of users.

Zomato Careers

Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and social media platforms.
  • Investigate and troubleshoot issues related to orders, deliveries, payments, app functionality, and restaurant services.
  • Provide clear and concise instructions and solutions to resolve customer concerns.
  • Escalate complex issues to relevant teams while keeping customers informed and updated.
  • Analyze customer feedback and data to identify areas for improvement in the food delivery experience.
  • Develop and implement proactive measures to prevent recurring issues and enhance customer satisfaction.
  • Collaborate with restaurants and delivery partners to address customer concerns and ensure smooth service delivery.
  • Maintain accurate records of customer interactions and resolutions.



Zomato Jobs near me

Skills:

  • Excellent communication and interpersonal skills with a genuine passion for helping people.
  • Strong analytical and problem-solving skills with the ability to think creatively and find solutions.
  • Patience, empathy, and a positive attitude to handle challenging customer situations.
  • Proficiency in computer skills and ability to learn new technology platforms quickly.
  • Strong attention to detail and a commitment to providing efficient and accurate support.
  • Ability to work independently and as part of a team in a fast-paced environment.
Important Links

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Date posted
December 28, 2023
Valid through
August 31, 2024
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Position: Zomato Recruitment 2023-24 - All Job For You - Customer Support Engineer Post

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